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What type of artwork files can I upload for print?

We prefer your artwork be sent to us in a PDF file. We can accept the following formats as well: JPG, JPEG, TIF, or TIFF. Please note that any additional file editing on our part is an added cost. Our file size limit for uploading is 500MB.

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What color mode should my artwork files be?

We accept both RGB and CMYK color spaces. CMYK will render more reliable and accurate color, however RGB does allow for a greater color gamut. Sorry, we cannot guarantee exact color matching!

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What resolution should my artwork file be?

This depends upon the printed size of your project and distance that it is being viewed from. Small items such as business cards or prints up to 12" x 18" should have a minimum of 250dpi. Large sizes, such as 36" x 44" signs, be as low as 100dpi.

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How should I set up my bleed marks and crop marks?

With bleed, the more, the better! With small documents (12 x 18 and smaller), 0.125" of bleed is required. For anything 12 x 18 or larger, a 0.25" of bleed is required. We are not responsible for white showing on edges if inappropriate bleeds are set.

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Do you accept borders on jobs?

Yes. But please do not place the border too close to the cutline to avoid the border being trimmed off. The thinner the border and the closer to the cut edge, the more any trim variance will be visible and exaggerated.

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How should I set up my artwork in terms of proper rotation?

This is only important for double sided jobs. We require that files are setup for "head to head" from the front side to the back side. Remember that all measurements are WIDTH x HEIGHT.

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Should I upload a proof or sample of the artwork file?

No, do not upload a proof or sample file. Please upload only the print-ready artwork file.

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What is overprint and how can it ruin my file?

Overprinting is primarily intended to overlap inks to avoid issues with misalignment in printing. When printing digitally, overprinting is not necessary and will most likely cause undesired results that are not visible in any PDF / JPG proofing mechanism. Please be sure none of your document colors are set to overprint before saving out your print-ready artwork (unless overprinting white on clear materials).

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Can I submit a front and back in the same file?

Yes. A single PDF file with multiple pages can be submitted.

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How do I ensure that the final blue colors in my order are blue and not purple?

Typically the strongest blue that can be achieved with CMYK before becoming purple is 100% Cyan, 70% Magenta. If you want a darker blue, add black and yellow.

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What settings should I use to export PDF files?

Typically you want to use "PDF/X-1a:2001", Acrobat 4 (PDF 1.3). Make sure to add bleeds and crop marks.

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How do I get a grayscale image in a CMYK document?

For the best grayscale images, in Photoshop use the image mode "grayscale." This mode creates an image using only a single channel (black). CMYK grayscale images WILL have a tendency to be shifted to a color (ie have a red, blue, green or yellow hue to it).

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How do get rich and deep blacks?

Rich blacks are achieved by adding additional color to the 100% K (black) color. An optional rich black is 100% K (black), 50% Cyan, 40% Magenta, 40% Yellow. This step is only necessary on large areas of black to ensure they appear as dark as possible.

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What is banding?

Banding is a reality of all large format printing, where passes of the printer create visible bars or "bands". The quality you specify makes the most impact on banding. Production quality means our printers are running fast and making fewer passes to create your sign - hence banding in heavy coverage areas will be visible. Mid Quality takes more passes and will minimize banding, but some may still be visible. Fine Quality uses the most passes in printing with nearly no visible banding.

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Will Pantone colors affect the way my final project is printed?

Pantone colors affect your colors in several ways. The first is by object effects, such as shadows or glows, on top of your Pantone colors. When a Pantone color is under these object effects, transparency issues show up during printing. The second is when you use transparent images. The image is no longer transparent on top of the Pantone color and will show up during printing as white. The final way is the color conversion between a Pantone color and CMYK. All of our normal printing is done in CMYK. If you use Pantone colors, your artwork might print with undesirable colors. To avoid any of these problems, be sure all Pantone colors have been converted to CMYK and that those colors look correct before uploading your artwork!

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Are you able to match Pantone colors?

Although our printers do produce very accurate colors, matching an exact Pantone color can be time-consuming and affects the color profiles we have established. While we'd like to offer this option in the future, currently we do not color match Pantone colors.

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Do you offer printed proofs?

Sorry, we do not offer printed proofs. You may simply place an order for a quantity of 1, which allows you to determine the product before ordering your needed quantity.

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What are the different cut complexities?

The cut complexity is a gauge of how complex your cutpath is within your custom shaped artwork. Use your best judgement for the cut complexity and refer to the guide below.

Complexity Guide

If you have a detailed question regarding the cut complexity, feel free to contact us.

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What are the differences between print qualities?

We offer 3 main print qualities to choose from: Production Quality, Mid Quality, and Fine Quality. Each offer different qualities based on color, image banding, and cost. Please refer to the guide below for actual, un-edited sample prints.
Print Quality Guide

Production Quality

  • Basic Color Density
  • Visible Banding in Solid/Dark Colors
  • Basic Resolution

Mid Quality

  • Stronger Color Density
  • Minimal Banding in Solid/Dark Colors
  • Mid Resolution

Fine Quality

  • Maximum Color Density
  • Practically No Banding in Solid/Dark Colors
  • Fine Resolution for Maximum Detail

If you have a detailed question regarding the print qualities, feel free to contact us at customerservice@ultimaxinc.com.

Order Our Sample Kit for Awesome Examples

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How should I set up inside corners?

If your artwork has inside corners, be sure to use a border radius or rounded corner for those angles.

Without a smooth radius, you may notice sharp edges where the corner is. Ensure your cutpath has clean, smooth lines with no sharp angles. Set up inside corners with a border radius to avoid sharp edges
If you have a detailed question regarding your cut path, feel free to contact us.

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Does turning off Layers prevent them from printing (Adobe Illustrator)?

No... you must either delete the layer or go into the layer options and disable "Print" attribute to keep the layer from printing.

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