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Can you ship my order to a PO Box?

We ship via UPS and therefore can not ship to a PO Box address at this time.

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How are shipping charges calculated for my order?

Estimated shipping charges will be calculated at the time you enter your order or use our online cost estimator. Shipping fees are calculated using the zip code of your shipping address.

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May I use my own shipper account number to ship my order?

Sorry, we do not currently offer this option. Shipping charges will be included on your order estimate and invoice.

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If I require special shipping boxes, can you offer this service?

Sorry, we don't offer custom boxing at this time. All orders are packaged professionally and securely to arrive safely at its destination.

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Why is my shipping address not being accepted by your website?

We use UPS's Address Validation software and your customer's address may not be complete. We recommend double-checking the shipping address of your order with your customer to ensure you have a complete and validated address for UPS.

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What if my order is delayed during shipment?

Sorry, we are not responsible for delays in shipments caused by the shipping carrier. These delays may be caused by adverse weather conditions, international customs issues, shipping carrier delays, or any other circumstances beyond our control. Please see our Terms & Conditions for our policies.

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Will I be able to track my order after it has been shipped?

Sure! After your order has been shipped, you will receive an email containing a link to track the shipment of your order.

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What if my package is damaged during shipment by the carrier?

If your order is damaged during shipment, we request that you contact UPS to file a claim.

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What if my order is lost during shipment?

We apologize for the inconvenience this has caused you. Please contact us for more information!

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Do you offer international shipping?

We apologize, but presently we are unable to ship packages internationally.

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If I want my order to be shipped directly to my customer as a blind shipment, can you do that?

Yes! Any order sent to an address other than your primary address will be sent as blind shipment. Your Primary address will be the return address. You must have at least one validated shipping address to do this!

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